Trial Pack Coupon Policy

Nyrah Beauty Trial Pack Coupon Policy

Effective Date:  February 28th 2025

Thank you for purchasing the Nyrah Beauty Trial Pack! This offer includes a store credit coupon, giving you the opportunity to explore our full-sized products. Please review the terms and conditions below for clarity on how to redeem your coupon.

1. Coupon Details

  • Each Trial Pack purchase includes a €20 (or £17) store credit coupon for use on a future order.
  • The coupon is contained within your trial pack and can be added online to your account.
  • This credit is valid only for purchases made on nyrahbeauty.com.

2. Eligibility & Redemption

  • The Trial Pack is designed to give you the opportunity to explore Nyrah Beauty’s range of products and discover what works best for your skin. The coupon is not intended to be used for repurchasing additional Trial Packs, as this goes against the spirit of the promotion. However, if you feel there is a special circumstance where we should accommodate this, please reach out to us—we’re always happy to listen and help where possible.
  • Coupons are non-transferable and cannot be exchanged for cash.
  • If an order is returned where the coupon was used, the coupon amount will not be refunded.

3. Expiry & Usage Restrictions

  • The coupon must be used before the expiry date (written upon it) at midnight (GMT) of that day.
  • The expiry date is in place as customers are generally given from 15 up to 30 days to trial the products. For production and printing purposes, we must have a hard expiration date.
  • In exceptional cases, we may consider extending the validity of a coupon. However, these decisions will be made based on business conditions at the time. Customers are welcome to contact us, but the expiry date is fixed across all campaigns, and extensions are not guaranteed.
  • Nyrah Beauty reserves the right to modify or discontinue this offer at any time.

4. How to Redeem

  1. Select your preferred full-sized Nyrah Beauty products.
  2. At checkout, enter your unique coupon code in the designated field.
  3. The discount will be applied automatically if all conditions are met.
  4. Complete your purchase and enjoy your skincare journey!

5. Handling Orders Where Coupon Redemption Is Requested After Purchase

  • Our system and accounts processes do not support refunds on coupons, and as stated on the coupon card, it cannot be applied retrospectively to an already completed order.
  • However, if we are informed before an order has been fulfilled, we will place it on hold immediately and reach out to the customer to confirm if they wish to cancel their order. If they do, we will assist them in applying the coupon correctly.
  • If the order has already been shipped, we are unable to cancel it, but we can extend the voucher for an additional 30 days as a courtesy, where appropriate.

6. Lost or Misplaced Coupons

If you have lost or misplaced your coupon, please contact us with your order number and estimated order date at store@nyrahbeauty.com. While we cannot guarantee a replacement, we will do our best to accommodate requests based on order confirmation and estimated purchase time.

Please note that we do not have a record of the exact coupon code assigned to each order, as they are distributed randomly. It is important that customers keep their coupon safe, as lost codes cannot be retrieved. If a replacement is approved, a new coupon will be issued via email and applied directly to the customer’s account through our system. Replacements will not be provided in physical form. If you have lost or misplaced your coupon, please contact us with your order number and estimated order date at store@nyrahbeauty.com. While we cannot guarantee a replacement, we will do our best to accommodate requests based on order confirmation and estimated purchase time.

7. Compliance with Irish Law

This policy complies with all relevant consumer protection and e-commerce regulations under Irish law. Nyrah Beauty operates in accordance with the Consumer Protection Act 2007, the Sale of Goods and Supply of Services Act 1980, and applicable EU consumer rights legislation.

8. Additional Support

If you have not received your coupon or need assistance, please contact our customer support team at store@nyrahbeauty.com with your order details.

Thank you for choosing Nyrah Beauty! We’re here to support you on your skincare journey.