If for some reason you change your mind about your purchase, we are happy to offer a refund/ exchange for any unopened/ undamaged products within 21 days of delivery.
We must receive returns within 21 days of delivery to you. Please be aware that we must receive returns within 21 days of delivery. You will be responsible for paying the shipping costs of any returned items.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted we'll send instructions on how and where to send your package. You will be notified by email that we have received the refund and your refund will be issued promptly. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it. We are happy to offer a refund/exchange for any broken or faulty items returned within 21 days of receipt. If you have not notified us (within this time-frame) of an issue with your product, we will consider the products as being of satisfactory quality and may not accept any rejected items at a later date.
Goods Damaged in Transit
If goods purchased from us through this website have been damaged in transit, we will refund or exchange them. Return any damaged or unsatisfactory items to us in their original packaging within 21 days of receiving.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you on the status of your refund.
If your return is approved, we will initiate a refund to the original method of payment. The number of days it will take for you to receive the refund will depend on your card issuer’s policy.